Digital Customer Experience Insights Analyst (Start ASAP)

About HP

HP is an American multinational information technology company headquartered in Palo Alto, California. HP developed and provided a wide variety of hardware components and software and related services to consumers, small and medium-sized businesses (SMBs), and large enterprises, including customers in the government, health, and education sectors. The company was founded in a one-car garage in Palo Alto by Bill Hewlett and David Packard in 1939, and initially produced a line of electronic test and measurement equipment.

Your Role

• Four-year university students who are working in a non-technical internship role during their study or in summer breaks between university semesters.
• As a Customer Experience Insights Analyst, you will be working alongside digital self-service product teams to understand customer behavior and customer journeys through surveys, web analytics, session transcripts, and other existing data sources.
• Your goal will be to understand customer pain points and present actionable recommendations to the product teams responsible for digital support touchpoints such as support.hp.com, HP Support Assistant, related apps, and the Virtual Assistant chatbot.

Training, Development & Rotations

Strengthening the IT supply chain starts with improving essential worker and management skills in HP suppliers’ workforce. Discover how HP develops capability-building programs for students. From workers’ rights initiatives to on-site wellbeing courses, HP is tracking to reach one million people through worker empowerment programs by 2030. 

Salary & Benefits

The estimated salary for this role ranges from $66,000 to $101,000 per year. The perks will vary, of course, based on the job status (full-time or part-time) and the size of the company.

• Health insurance
• Dental and eye care coverage
• Life insurance
• Disability insurance
• Flextime
• Sick leave
• Maternity and paternity leave
• 401(k) or 403(b)

Career Progression

The company brings diversification to the company by hiring individuals of different age groups, gender, and skills from all over the globe. The selection of employees and opportunities given to them is on a merit-based system. They also provide internships under different programs.

Work-Life Balance

Indeed, it's a New Age. Not just self-help books. meditation, natural medicine, and HP gear, but of twenty-something potential new hires asking corporate recruiters how HP plans to meet their work-life demands. In the midst of these quality-of-life issues, HP's challenge is to retain talent and maintain a competitive edge in a corporate landscape where technologies are changing faster than ever, and employees' needs for balance and flexibility are coming into sharper focus. 

Culture & Vibe

The “HP Way” commonly known by many is the traditional way HP conducts its business, interacts with customers, and supports employees. These firm principles have seen HP survive every technological change for more than 8 decades and not just survive, but also thrive. The HP way prioritizes decentralized self-sufficient growth, highly differentiated products, respect for employees, and good corporate citizenship. These principles are core to their strategies and policies making them stand firm and successful for so long.

About You

• High School Degree.
• 3rd Year of University completed–typically a non-technical degree specialization.
• Strong communication skills coupled with the ability to be investigative/curious. Fluent in using major mainstream software services including but not limited to MS office and collaboration applications
• Strong written skills that demonstrate the ability to communicate business problems and solutions in a precise and concise manner.
• Awareness and exposure in Tableau, Medallia, Excel, PowerPoint, Word, Power BI, Adobe, and Google Analytics.
• Experience in understanding and analyzing data.
• Strong ability to collaborate both within a team and cross-functionally.
• Excellent team player and excellent interpersonal skills.
• Understanding of statistics basics such as bias, control limits, and statistical significance.
• Your skills to understand the data relative to the customer journey and communicating insights through data visualization and presentations will be showcased.

How to Apply

The Recruitment Process at HP is divided into five rounds namely; a written round, three technical rounds, and an HR round. Vacant roles are displayed in the career section of the HP website. To apply for this position, simply click the "Apply on employer site" button on this page.

Sources

The following sources were used in researching this page.

• Glassdoor/HP-salary
• Wikipedia/HP-about
• Hp.com/HP-benefits
• Hp.com/hpinfo/HP-work-life balance