Network Support Engineering Intern (Sep 2024)

About Cisco

A global tech giant, Cisco pioneers the networking landscape with cutting-edge solutions. Their robust hardware and software innovations power the internet's backbone, enabling seamless communication and data exchange worldwide. With a legacy of innovation, Cisco continues to shape the digital future, connecting people, devices, and data securely and efficiently.

Your role

Program Overview:

At Cisco Meraki, their Network Support Engineer Interns act as key players on the Support team!

You will troubleshoot cases that cover the entire Meraki product line, including their wireless access points, security appliances, switches, and Systems Manager application, just like their full-time engineers. With a steep learning curve and a fun, challenging work environment, their interns come out of the program with a deeper understanding of networking, stronger problem-solving skills, and a mastery of customer support that will carry with them for the rest of their careers.

Their interns are an integral part of the Support team - they look for smart, passionate individuals who are open to taking on any task and are proactive in helping the team. The position is full-time and located in Chicago.

Responsibilities:

• Research and resolve issues reported by Meraki customers and partners.
• Identify issues suitable for entry into the Meraki Knowledge Base.
• Write, review, and release KB articles.
• Assist with lab testing work as needed for Meraki products.
• Identify, reproduce, and document bugs.

Training & development

At Cisco, interns actively gain hands-on experience troubleshooting diverse networking cases across the entire product line, enhancing their understanding of networking fundamentals and problem-solving abilities while mastering customer support skills essential for their future careers.

Salary & benefits

The annual salary for the role at this company can range from $44,000 - $130,000 per year.

Benefits may include:

• Competitive salary
• Weekly social events
• Breakfast and lunch daily
• Customized laptop and desk setups
• Medical coverage plan,
• PTO, and paid holidays

Career progression

As a Cisco intern, you will take on real-world projects and receive guidance from experienced mentors. These valuable experiences will set the foundation for a prosperous career as an Information Security Engineer prioritizes work-life balance, fostering an environment where your career thrives without compromising your well-being.

Work-life balance

At Cisco, they prioritize work-life balance, fostering an environment where your career thrives without compromising your well-being. Experience a fulfilling professional journey at Cisco while enjoying the flexibility to nurture your life outside work.

Culture & vibe

Cisco thrives in a dynamic fusion of innovation and inclusivity, where cutting-edge technology meets a collaborative ethos. Its culture pulses with a sense of purpose, promoting a global family of problem solvers, and a commitment to fostering diverse perspectives, igniting the spark of creativity in every corner of the company. At Cisco, the vibe is a symphony of innovation, unity, and endless possibilities.

About you

What you’ll bring to this role:

• Basic understanding of networking fundamentals, e.g. being able to explain the functions of and differences among the link, network, transport, and application layers.
• A passion to assist and problem-solve with their customers.
• Outstanding account management, follow-through, and problem-solving skills.
• Resourcefulness and attention to detail.
• Excellent communication skills, both written and verbal.

Sources

The following sources were used in researching this page:

• jobs.cisco.com/jobs
• youtube.com/@CiscoSystems