Travel Consultant (Rolling Intake)

About Big Cedar Lodge: Big Cedar Lodge is a renowned resort owned by Bass Pro Shops and is nestled in the picturesque Ozark Mountains, with its stunning natural surroundings and luxurious accommodations. Situated near Branson, Missouri, the lodge offers a wide range of amenities and activities, including world-class golf courses, rejuvenating spa treatments, fishing, boating, hiking trails, and exquisite dining options. The resort is dedicated to providing guests with an unforgettable experience, and exceptional customer service is at the forefront of its values.

Your role as a Travel Consultant: As a Travel Consultant at Big Cedar Lodge, you will play a vital role in assisting guests with planning and organizing their travel itineraries and accommodations. Your main responsibility is to deliver outstanding, personalized guest service by promptly answering phone calls and emails in a professional manner. You will provide guests with detailed information about the resort's services, dining options, and activities, ensuring their questions are answered and suggesting additional experiences that align with their preferences.

You will manage multiple reservation software systems, processing reservations, changes, and cancellations efficiently and accurately. It is crucial to maintain a thorough knowledge of all room types, rates, packages, and booking procedures to provide accurate and up-to-date information to guests. Additionally, you will be expected to handle daily correspondence promptly and effectively, responding to inquiries and making reservations as needed.

Training, development & rotations: Big Cedar Lodge is committed to the growth and development of its employees. As a Travel Consultant, you will receive comprehensive training that covers the resort's offerings, reservation systems, and customer service best practices. This training equips you with the necessary knowledge and skills to excel in your role.

Opportunities for development and rotations may be available based on the needs of the resort and individual performance. These opportunities can provide valuable experience and broaden your skills within the travel industry.

Salary & benefits: Salary and benefits at Big Cedar Lodge will depend on factors such as your experience, qualifications, and the specific terms of your employment. The lodge aims to offer competitive compensation packages that reflect the value and importance of its employees.

Staff housing is provided with all amenities, wifi, laundry for US$85 per week, as well as meals on shift, transfers to and from work.

Career progression: Big Cedar Lodge values the growth and advancement of its employees. Depending on your performance, dedication, and the availability of positions, there may be opportunities for career progression within the lodge or with Bass Pro. Advancement possibilities can include supervisory or managerial roles within the reservations department or other areas of the resort.

Work-life balance: Big Cedar Lodge recognizes the importance of work-life balance and strives to create an environment that supports it. While the specific schedule may vary, the resort aims to provide its employees with reasonable working hours and time for personal activities and relaxation. It promotes a healthy work-life balance to ensure employee well-being.

An international associate working at Big Cedar Lodge would have a plethora of activities to enjoy during their free time, both within the resort and in the wider area. Here are some activities they might engage in:

1. Resort Amenities: Big Cedar Lodge offers numerous amenities for associates to enjoy during their free time. They can take advantage of the resort's world-class golf courses, swimming pools, fitness centers, and spa facilities. Associates may also participate in organized resort activities, such as guided nature walks, yoga classes, or water sports.
2. Outdoor Recreation: The Ozark Mountains and the surrounding area provide ample opportunities for outdoor adventures. Associates can explore the nearby hiking and biking trails, go fishing or boating in the lakes and rivers, or simply relax in the beautiful natural surroundings. They may also enjoy horseback riding, ziplining, or wildlife watching.
3. Cultural Experiences: The wider area around Big Cedar Lodge, including Branson, Missouri, offers a range of cultural experiences. Associates can visit live music shows, theaters, and museums in Branson, which is known as the "Live Entertainment Capital of the World." They can also explore the rich history and heritage of the Ozarks by visiting local attractions and historical sites.
4. Water Activities: With Table Rock Lake and other bodies of water in the vicinity, associates can engage in various water activities. They can go swimming, paddleboarding, kayaking, or rent a boat for a leisurely day on the lake. Fishing enthusiasts can try their luck at catching bass, catfish, or other species found in the area.
5. Dining and Entertainment: Big Cedar Lodge offers a range of dining options, from casual eateries to fine dining restaurants. Associates can indulge in delicious cuisine and enjoy the resort's vibrant nightlife. In addition, nearby Branson offers a diverse culinary scene, with a variety of restaurants and entertainment venues.
6. Local Attractions: Associates can explore the wider area around Big Cedar Lodge to discover attractions such as Silver Dollar City, a renowned theme park with thrilling rides and live entertainment. They can also visit the Titanic Museum, and Branson Landing for shopping, or take a scenic drive through the Ozark Mountains to enjoy the stunning views.
7. Community Events: Throughout the year, there are various community events and festivals in the Branson area. Associates can participate in cultural festivals, craft shows, music festivals, and holiday celebrations, immersing themselves in the local community and experiencing the vibrant atmosphere.

Overall, working at Big Cedar Lodge provides international associates with a wealth of opportunities to enjoy their free time, whether it's indulging in resort amenities, exploring the natural beauty of the Ozarks, engaging in outdoor activities, experiencing local culture, or participating in community events.

Culture & vibe: Big Cedar Lodge fosters a culture of excellence, teamwork, and exceptional guest service. The resort takes pride in its commitment to providing an unforgettable experience for guests, and this dedication is reflected in the supportive and collaborative work environment. The lodge encourages a positive and friendly atmosphere, where employees work together to create memorable moments for guests.

About you: To thrive as a Travel Consultant at Big Cedar Lodge, you should possess excellent verbal and written communication skills. Attention to detail, exceptional customer service, and the ability to work well within a team are crucial for success in this role. Proficiency in using reservation software and other relevant computer applications is also desirable. Previous experience in the hospitality or travel industry is an advantage.

How to apply: To apply for a Travel Consultant position at Big Cedar Lodge, please apply start applying by clicking the "Apply Now" button and you'll be contacted by International Working Holidays for your pre-screening for the J1 Work & Travel visa. From there we will assess your eligibility to take part in the program, make sure you understand the costs involved with moving abroad. After you have been accepted we will organise your interview with Big Cedar Lodge.