Technical Specialist

Job Description

• After customers purchase our products, you’re the one who helps them get more out of their new Apple technology.
• Your day in the Apple Store is filled with a range of focused support and service tasks.
• You’re ready to share knowledge and provide exceptional assistance.
• You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level.

Responsibilities

• As a Technical Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple.
• When a customer needs assistance, you quickly assess their situation.
• Take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices.
• Refer customers to support team members who get them up and running again.
• You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects.
• The entire store team benefits from your commitment to providing the best care for customers.

Basic Qualifications

• Ability to assess customers’ support needs when they arrive, then provide solutions or refer them to other team members
• Flexibility to regularly rotate through different technical specialties and skill sets
• Ability to thrive on change as products evolve.

 Additional Requirements

• You have excellent time management skills and can make decisions quickly.
• You maintain composure and customer focus while troubleshooting and solving issues.
• You reassure customers when delivering product diagnoses and potential solutions.
• You’ll need to be flexible with your schedule. Your work hours will be based on business needs.

Benefits

• Apple benefits help further the well-being of our employees and their families in meaningful ways.
• You can take advantage of our health and wellness resources and time-away programs.
• We’re proud to provide stock grants to employees at all levels of the company.
• We also give employees the option to buy Apple stock at a discount — both offer everyone at Apple the chance to share in the company’s success.
• Programs that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products.
• Apple benefits programs vary by country and are subject to eligibility requirements.