Production Support Analyst

About Apple

Apple Inc. is an American multinational technology that deals in consumer electronics, software, and online services. It was founded on April 1, 1976, by Steve Jobs, Steve Wozniak, and Ronald Wayne as an Apple Consumer Company. They started by developing and selling Wozniak’s Apple I personal computer. In 1977, it was incorporated by Jobs and Wozniak as Apple Computer, Inc. 

Your Role

• Maintaining global tier two support production queue, addressing production issues within SLA standards.
• Engaging close partnerships with global helplines as a tier two level support partner. 
• Working closely with external vendors and various internal organizations, including HR, Legal, Benefits, Compensation, and technical teams on production tickets and business processes.
• Contributing to and maintaining the Knowledge Base Library, as-is and to-be process, and system configuration documentation.
• Coordinating issue resolution for Hire to Retire core teams in payroll, compliance, legal, and HR systems.

Training & Development

From day one, you’ll have the opportunity to make meaningful contributions to the big picture. You can set yourself up for success with Apple's career development framework, as well as guidance and resources that include course offerings from Apple University.

Salary & Benefits

The estimated salary for this role ranges from $80,000 to $129,000 per year. Pay may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements depending on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Career Progression

Change is a constant throughout your career at Apple, and you may choose different ways to grow. You can seek even greater depth within your expertise, change the scope in your current position, or even explore a new opportunity here. Whatever you decide, you’ll play the lead role in your growth, and Apple will be behind you all the way.

Work-Life Balance

When you start a career at Apple, you’ll realize that you’re not the only one here who wants you to succeed. You can expect the respect and support of an inclusive community throughout your time here. One of the most meaningful ways to find that experience is by joining a Diversity Network Association.

Culture & Vibe

Apple Inc. offers a diversified and inclusive culture as its core values include ‘inclusion and diversity, accessibility, education, environment, supplier responsibility, and privacy.’ Despite being driven by innovations, the company is into its core values and expects the same from its workforce. It is critical about the principles to stay true to the set standards. 

About You

• Bachelor’s degree or equivalent experience.
• Working knowledge of Kronos Workforce Central 8.1+ Timekeeping, Advanced Scheduling, Attendance, and Attestation Tool Kit.
• Strong problem-solving and analytical skills, excellent written and oral communication, and the ability to problem-solve complex scenarios.
• Ability to work independently and collaboratively to deliver production solutions on time and accurately in a fast-paced and dynamic environment.
• Capacity to connect with and engage cross-functional, multi-region partners and customers to achieve the desired results.
• Experience working with integrated HR information systems like Workday.

How to Apply

• Applicants should apply on the Apple careers website.
• Include a cover letter outlining which group you are most interested in interning with.
• To apply for this position, simply click the "Apply on employer site" button on this page.

Sources

The following sources were used in researching this page.

• Glassdoor.com/Apple-salary
• Apple.com/Apple-training & Development, work-life balance, career progression