Retail Creative

Job Description

• As a Creative, you inspire creativity by sharing your knowledge with Apple Store visitors — first-timers or longtime loyal customers alike.
• You’re the foundation of the Apple Store’s welcoming environment that invites individuals to share their ideas and learn how to bring their visions to life.

Responsibilities

• As a Creative, your main role at the Apple Store is that of an instructor, whether guiding small groups to learn or helping individuals complete projects.
• You use your presentation skills to act as a facilitator, helping users get set up, get trained, and get going.
• You recognize that purchasing a new product can sometimes help customers attain their goals. You spend much of your time leading scheduled training sessions, but you're still comfortable interacting with store customers between those sessions.

Key Qualifications

• Passion for education and ability to instruct in a “hands-off” manner, letting users learn by doing.
• Ability to teach small groups and coach multiple customers simultaneously.
• Tenacity to work with users until they truly become independent and able to create on their own.

Additional Requirements

• You’re comfortable selling as well as teaching, helping your team members out as needed.
• You’re self-motivated and self-directed and can adhere to a tightly structured training schedule.
• You can be adept at recommending other in-store support options, such as business services and the Genius Bar.
• You’ll need to be flexible with your schedule. Your work hours will be based on business needs.